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Terms & Conditions

Terms and Conditions – Eli Ball made in Africa (PTY) Ltd

1. General

The following terms and conditions apply to all orders placed by the client/customer (hereinafter referred to as ”you”) with Eli Ball made in Africa (PTY) Ltd, hereinafter referred to as “EBMIA”, “us” or ”we”. By placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.

2. Copyright Designs

Designs produced by us – Any work designed and manufactured by us for you will remain our intellectual property and may not be used in any other form without our prior written consent.

3. Merchandise Care

Always read the care label and washing instructions before washing your clothes. The care label washing temperature is the highest permitted temperature. If in doubt, always hand wash in cold water. Turn garments inside out before washing. To clean leather, mix a solution of warm water and dish soap, dip a soft cloth into it, wring it out and wipe the exterior surfaces of the item. Use a second clean, damp cloth to wipe off the soap. Dry with a towel. Warm, soapy water will also remove water stains and scuffs.

4. Manufacturing

All manufacturing is done within Africa and is based on a fair trade principle. We believe in helping the people closest to us, as charity begins at home. The manufacturing conditions in which our garments are produced are favourable, so we try our best to create good chi (energy) within the process of the merchandise. This enables our passion to be passed down to the end-user. Good vibes.

5. Loaning of Merchandise instead of Payment for Exposure

We only loan merchandise instead of exposure when it is cohesive with the brand. A laundry fee will be charged, which would need to be paid before the merchandise is collected. If any damages, theft or loss occurs, the person responsible for the loan or merchandise will be responsible for all costs.If you feel our brand will be of great benefit to an event, please email  info@eliball.co.za with all the necessary information and supporting documents of the event/function at least 21 days in advance and we will review the proposal and revert to you.

6. Online Shopping

6.1 Orders – An order will only be processed once the full payment been received. There is a waiting period of up to 15 working days for delivery as most of the merchandise is exclusive and made to order.

6.2 Sizing – The customer is responsible to check their measurements from our size chart provided and select a size closest to their measurements. We will not be responsible for any change in the customer’s body size and shape between order and delivery. We will not accept liability if the merchandise does not fit and / or the merchandise needs major alterations or otherwise due to weight loss or weight gain.

6.3 Shipping – Shipping within South Africa is ZAR100.00 for orders under ZAR1000.00. Free shipping is provided for any orders over ZAR1000.00. For International Shipping at checkout you will be promoted to enter your address to calculate the shipping rate to your country. We will not be responsible for customs charges or any additional charges and taxes you may occur for International Shipping. Delays on all international orders during COVID-19 due to flights. Orders will be shipped on available flights only. All purchases are insured until you have received them. 

6.4 Exchanges / Returns

Merchandise should be returned within 7 days of delivery in its original condition and packaging if there is a manufacturing defect. The courier cost if a repair has to be done due to a manufacturing fault will be at our cost. Proof of delivery with a brief reason for the refund request should be sent to info@eliball.co.za and we will gladly exchange or refund your purchase. No refunds and exchanges shall be given on any merchandise on promotion. For hygienic reasons masks, buffs, underwear, bodysuits and earrings for pierced ears, may not be returned or exchanged.

7. Disclaimer

Despite every effort to provide accurate images of each product’s colour and design, actual colours and design may vary slightly, due to different device screen settings, the lighting in the installation location, slight differences in product finishes over time and other factors. Terms and conditions apply.

©Eli Ball made in Africa (PTY) LTD 2020