1.1 General The following terms and conditions apply to all orders placed by the client / customer (hereinafter referred to as ”you”) with Eli Ball made in Africa (PTY) Ltd, hereinafter referred to as “EBMIA”, “us” or ”we”. By placing an order, you agree to be bound by the terms and conditions set out herein (the ”Terms”). Please make sure you have read and understood the Terms before placing your order.
2. Copyright Designs
2.1 Designs produced by us – Any work designed and manufactured by us for you will remain our intellectual property and may not be used in any other form without our prior written consent.
3. Online Shopping
3.1 Orders – An order will only be processed once full payment been received. There is a waiting period of up to 21 days for delivery as most of the merchandise is exclusive and made to order.
3.2 Sizing – The customer is responsible to check their measurements from our size chart provided and select a size closest to their measurements. We will not be responsible for any change in the customers body size and shape between order and delivery. We will not accept liability if the merchandise does not fit and / or the merchandise needs major alterations or otherwise due to weight loss or weight gain. If you are expecting please allow ample additional sizing.
3.3 Delivery – Delivery within South Africa is R99.00 for orders under R795.00. Any orders over R795.00 delivery is free. The courier cost if a repair has to be done due to a manufacturing fault will be at our cost. We will take responsibility once the goods are couriered, until you receive them.
3.4 Exchanges / Returns – Merchandise should be returned within 7 days of delivery in its original condition and packaging. Proof of delivery with a brief reason for the refund request should be sent to firstname.lastname@example.org and we will gladly exchange or refund your purchase in the event of a manufacturing defect. No refunds and exchanges shall be given on any merchandise on promotion. For hygienic reasons masks, buffs, underwear, bodysuits and earrings for pierced ears, may not be returned or exchanged.
- Merchandise Care
4.1 Always read the care label and washing instructions before washing your clothes. Arrange your laundry into groups with similar wash care instructions and organise into whites, darks and colours. The care label washing temperature is the highest permitted temperature. If you are unsure, always wash at a lower temperature rather than higher. If in doubt, always hand wash in cold water. Turn garment inside out before washing. Dry clean only garments are meant to be DRY CLEANED ONLY AND NOT WASHED. Avoid using too much detergent and fabric detergents which contain bleach. Do not tumble dry garment unless indicated on the care label. Do not iron prints, trims or embellishments. Do not leave garments with white and contrast colored panels soaking for prolonged periods. Garments with metal trims should not be left to soak.
5.1 All manufacturing is done within Africa and is based on a fair trade principle. We believe in helping the people closest to us, as charity begins at home. The manufacturing conditions in which our garments are produced are favourable, so we try our best to create good chi (energy) within the process of the merchandise. This enables our passion to be passed down to the end user. Good vibes.
11. Loaning of Merchandise in Lieu of Exposure
11.1 We only loan merchandise in lieu of exposure when it is cohesive with the brand. A laundry fee will be charged, which would need to be paid before the merchandise is collected. If any damages, theft or loss occurs, the person responsible for the loan or merchandise will be responsible for all costs.
11.2 If you feel our brand will be of great benefit to an event, please email email@example.com with all the necessary information and supporting documents of the event / function at least 21 days in advance and we will review the proposal and revert to you.
©Eli Ball made in Africa (PTY) LTD 2020